Terms & Conditions for the following;

A. Vendor Terms & Conditions

B. Rider Terms & Conditions

C. Client Terms & Conditions  

For Package Delivery via the PickUp GH Web/ App

 

A. Vendor Terms & Conditions

1. 🛠 Platform Overview

Pick Up GH is a multi-service platform that connects verified Vendors with Clients across Ghana for logistics, styling, event support, and specialized services.

- By registering as a Vendor, you agree to these Terms and our Privacy Policy.
- Vendors operate under Pick Up GH’s brand, service standards, and operational protocols.
- Pick Up GH facilitates bookings, payments, and customer support while Vendors execute services.

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2. 🤝 Vendor Agreement

- A service agreement is formed between Pick Up GH and the Vendor upon onboarding approval.
- Vendors agree to fulfill service requests professionally, punctually, and in accordance with platform standards.
- Pick Up GH reserves the right to monitor, review, and suspend Vendor accounts for non-compliance or misconduct.

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3. 📋 Vendor Requirements

To operate on the Pick Up GH platform, Vendors must:

- Provide valid documentation:
- Ghana Card or business registration
- Service-specific credentials (e.g., stylist portfolio, event setup samples, logistics fleet details)
- Maintain professional conduct and service quality
- Use the Pick Up GH App or dashboard for all bookings, updates, and communication
- Respond promptly to service requests and client inquiries

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4. 💰 Payments and Fees

- Service fees are displayed to Clients before booking and agreed upon by Vendors during onboarding.
- Pick Up GH processes all payments and remits Vendor earnings based on completed services.
- Vendors may be subject to platform commissions, cancellation penalties, or dispute holds.

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5. 📦 Service Execution

- Vendors must confirm availability and readiness before accepting bookings.
- Services must be delivered as described, within agreed timelines and quality standards.
- If a service cannot be fulfilled, Vendors must notify Pick Up GH immediately to initiate cancellation or reassignment.

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6. ❌ Prohibited Conduct

Vendors must not:

- Misrepresent services, pricing, or qualifications
- Engage in unsafe, unlawful, or unethical practices
- Accept bookings outside the platform without authorization
- Share client data or misuse platform tools
- Solicit payments or tips outside the platform

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7. 🔐 Data and Privacy

- Vendors agree to handle Client data responsibly and in accordance with the Pick Up GH Privacy Policy.
- Personal data may only be used for service fulfillment and must not be stored or shared externally.

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8. ⚠️ Liability and Disputes

 

B. Rider Terms & Conditions

1. 📲 Service Overview

Pick Up GH is a trusted logistics platform that connects Riders and Fleet Operators with Clients for secure, same-day package delivery across Ghana.

- By accepting delivery requests through the Pick Up GH App, you agree to these Terms and our Privacy Policy.
- Riders operate under the supervision of Pick Up GH and are responsible for completing deliveries professionally and safely.
- Pick Up GH monitors rider performance, compliance, and customer satisfaction.

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2. 📦 Delivery Agreement

- A Delivery Agreement is formed between Pick Up GH and the Client when a delivery request is accepted.
- Riders are assigned by Pick Up GH to fulfill the delivery on its behalf.
- Riders must follow all instructions provided in the App and ensure timely, secure delivery to the designated Drop-Off Location.

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3. 📋 Rider Requirements

To operate on the Pick Up GH platform, Riders must:

- Provide valid documentation:
- Ghana Card (front & back)
- Rider’s License (front & back)
- Motorbike registration and insurance details
- Maintain a roadworthy motorbike and wear safety gear (helmet, reflective vest)
- Use the Pick Up GH App for all delivery communications and updates
- Follow all traffic laws and safety regulations

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4. ❌ Prohibited Packages

Riders must not accept or deliver the following:

- Items over 15 kg or too large for safe transport
- Living beings, body parts, fluids, or biological substances
- Cash, jewelry, credit cards, or other valuables
- Weapons, ammunition, or hazardous materials
- Controlled drugs, alcohol, tobacco, or food items
- Stolen goods or items requiring special permits
- Any item exceeding the GHS 10,000 value limit

Riders may cancel a delivery if the package is prohibited or unsuitable. A Cancellation Fee may apply.

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5. 💳 Payments and Fees

- Riders are paid per completed delivery, as outlined in the Pick Up GH App.
- Additional earnings may apply for long-distance deliveries, waiting time, or special handling.
- Riders must not collect cash unless explicitly authorized by Pick Up GH.

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6. 📍 Pickup and Drop-Off Protocol

- Riders must verify package details and Recipient identity before delivery.
- Proof of delivery may be required (photo, signature, or app confirmation).
- If delivery cannot be completed, Riders must follow Pick Up GH’s return or cancellation procedures.

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7. 🔐 Data and Privacy

- Riders agree to handle Client and Recipient data responsibly and in accordance with the Pick Up GH Privacy Policy.
- Personal data may only be used for delivery purposes and must not be stored or shared outside the App.

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8. ⚠️ Conduct and Liability

 

C. Client Terms & Conditions

1. 📲 Service Overview

Pick Up GH is a trusted logistics platform that connects Clients with verified Riders and Fleet Operators for secure, same-day package delivery across Ghana.

- By using the Pick Up GH App, you agree to these Terms and our Privacy Policy.
- Pick Up GH is responsible for the execution and fulfillment of all accepted delivery requests.
- Our operations team monitors rider performance, delivery quality, and customer support.

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2. 📦 Delivery Agreement

- A Delivery Agreement is formed between the Client and Pick Up GH when a delivery request is accepted.
- Pick Up GH assigns a verified Rider or Fleet Operator to complete the delivery.
- We oversee the full process: pickup, tracking, drop-off, and issue resolution.

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3. 💰 Package Value Limit

- The maximum declared value of any package must not exceed **GHS 10,000**.
- Clients must accurately declare the value of the package during the request process.
- Pick Up GH reserves the right to reject or cancel requests that exceed this limit.

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4. ❌ Prohibited Items

Clients must not request delivery of the following:

- Items over 15 kg or too large for safe transport
- Living beings, body parts, fluids, or biological substances
- Cash, jewelry, credit cards, or other valuables
- Weapons, ammunition, or hazardous materials
- Controlled drugs, alcohol, tobacco, or food items
- Stolen goods or items requiring special permits
- Any item exceeding the GHS 10,000 value limit

Pick Up GH may cancel a delivery if the package is prohibited or unsuitable. A Cancellation Fee may apply.

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5. 💳 Fees and Payments

- Delivery fees are shown in the App before confirming a request.
- Additional charges may apply for cancellations, waiting time, or special handling.
- All payments are processed through the Pick Up GH App. Riders are not permitted to collect cash unless authorized.

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6. 📍 Pickup and Drop-Off

- Clients must ensure packages are ready and Recipients are available at the Drop-Off Location.
- Pick Up GH may contact Clients or Recipients via the App to coordinate delivery.
- If delivery fails due to incorrect info or unavailability, the package may be returned or cancelled at the Client’s expense.

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7. 🔐 Data and Privacy

- By using the App, Clients consent to the processing of personal data as outlined in the Pick Up GH Privacy Policy.
- Data may be shared with Riders and Recipients solely for delivery purposes.

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8. ⚠️ Liability and Disputes

- Pick Up GH is responsible for the execution of delivery and will investigate any claims of loss, damage, or delay.
- Clients must report issues within 24 hours of delivery completion.
- Pick Up GH reserves the right to suspend accounts or refuse service for violations of these Terms.